FAQs

Frequently Asked Questions

Shipping information, Returns & Exchanges

Where do you ship to?

We ship Worldwide including US, Canada, Europe, Australia and Most of Asia. We do make few exceptions with remote locations. 

Where do you ship from?

All our products are shipped with love either from Pune, Mumbai or Delhi (India). We make them, personally pack them and send them to you.   

How long will it take for my order to be sent?

If a product you ordered is in stock, we will pack and ship it within 2-3 working days. In case of Hand Made Malas or Necklaces or custom made item kindly allow us a couple of extra work days to make it, wrap it and send it to you with our blessings. 

Will I get a Track & Trace code?

Yes of course. We use only established international couriers. You will receive your track & trace code the minute your order is dispatched.

Can I return and get a refund?

Yes of course. If you don't like a product you received you are free to return it and get refund within 7 days as long as its unused. More info in the Neeva Policies section.

Will I get my money back if I return a product?

Yes, once the return is complete we will refund your money with the same payment method you used to pay for it.

Our Gemstones, Crystals & Materials

What are genuine Gemstones and Crystals?

Genuine gemstone & crystals are real Semi-Precious stones that carry carry a unique and unlimited energy. Their healing powers may affect us when in touch with our skin or our drinking water. A non-genuine crystal is in most cases made of simple Glass that is colored to look like a genuine stone.

Do you use Eco-Friendly, Cruelty-Free, Fair Trade Materials?

Beyond the quality of our gems, we search high and low for the best quality beading materials. Not only that they are fair -trade and exceptionally strong (made in India), they are both Cruelty-free and Vegan as they are made from non-animal sources.